DHL SERVICEPOINT » customer service https://dhlservicepoint.co.uk/blog News Thu, 08 Aug 2013 10:19:42 +0000 en hourly 1 http://wordpress.org/?v=3.0.4 Celebrating Independence Day https://dhlservicepoint.co.uk/blog/index.php/2013/07/03/celebrating-independence-day/ https://dhlservicepoint.co.uk/blog/index.php/2013/07/03/celebrating-independence-day/#comments Wed, 03 Jul 2013 11:34:54 +0000 admin https://dhlservicepoint.co.uk/blog/?p=673 Continue reading ]]>

On 4th July 1776, the United States declared its independence from Great Britain and the date has remained as a big day of celebration for Americans…

USA

If you have family or friends in the States, more than likely they’ll be celebrating 4th July with backyard BBQs and explosive fireworks. DHL helps families and friends celebrate special events, like Independence Day, regardless of the distance between them.

We make it easy to send gifts to your friends this Independence Day. With over 1,300 Service Points nationwide, we’re sure to be on a high street near you. So, once you’ve found the perfect present, just take it to your local Service Point and we’ll send it on its way!

Why not impress them with some of our favourite 4th July facts?

  • On 4th July 1776, America declared its independence from Britain. It was the separation of 13 colonies from Great Britain.
  • Each year on 4th July, Americans celebrate that freedom and independence with barbecues, picnics and family gatherings.
  • The estimated population on 4th July 2013 is 316.2 million
  • Three of America’s first five presidents died on 4th July.
  • 150 million hotdogs are consumed on 4th July every year
  • 700 million lbs of chicken is purchased in the week leading up to 4th July
  • 190 million lbs of red meat/pork is purchased in the week leading up to 4th July
  • 25 million lbs of fireworks is sold to cities for public celebrations
  • 11: number of places in the US with “Independence” in their name

Sources: (CNN, The Herald Tribune, US Census Bureau as of 7.3.2012)

Whilst we can’t deliver sizzling BBQs or explosive fireworks, we can help you join your American buddies in spirit by celebrating Independence Day with a hamper full of American goodies. Click here to find out more about our new competition. But hurry, it closes tomorrow!

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Snap the Van to Win! https://dhlservicepoint.co.uk/blog/index.php/2013/01/23/snap-the-van-to-win/ https://dhlservicepoint.co.uk/blog/index.php/2013/01/23/snap-the-van-to-win/#comments Wed, 23 Jan 2013 10:09:58 +0000 admin https://dhlservicepoint.co.uk/blog/?p=592 Continue reading ]]>

Following the success of the Harlequins’ Heineken Cup campaign, we’re offering you the chance for victory too!

Snap the van!

Last week, DHL delivered over a tonne of equipment to Southern France ahead of Harlequins’ game against Biarritz. The team secured a place in the Heineken Cup quarter-final and we need your help in supporting them to victory.

There is a DHL van (as pictured above) with images of three top Harlequins players – Danny Care, Chris Robshaw and Jordan Turner-Hall – driving around the vicinity of the Harlequins’ training ground in Guildford. For your chance to win one of five signed Harlequins shirts, we just want you to snap a photograph of the van and tweet us at @dhlservicepoint using the hashtag #snapthevan.

The competition ends on Thursday 28th February and we will announce the winners on Twitter on Friday 1st March.

Good luck!

Keep up to date with the latest Harlequins news by following the team on Twitter at @QuinsRugbyUnion.

Please note: we encourage all participants to act safely and take reasonable precautions to ensure their safety whilst taking photographs of the van.

Terms and conditions

1. The draw is open to all @dhlservicepoint Twitter followers and DHL Service Point blog users who correctly tweet a photograph of the Harlequins branded van using the hashtag #snapthevan.

2. The Prize is one signed Harlequins Rugby shirt. This is non transferrable and cannot be exchanged for cash or any other prize of equivalent value.

3. The closing date for all entries is 23.59 GMT on Thursday 28th February.

4. Only one entry per person is allowed.

5. The winners will be drawn at random from all eligible entries received.  The winners will be notified on Friday 1st March by Twitter. Failure to respond within seven days of notification will result in the prize being withdrawn and a replacement winner drawn.

6. The draw is open to UK residents aged 18 and over only. Entry is free and no purchase is necessary.

7. The judges’ decision is final and no correspondence will be entered into.

8. DHL employees and agencies working on behalf of DHL and their immediate families are not eligible to enter the Draw. The winner(s) agree that DHL International (UK) Ltd their subsidiaries, affiliates, related companies and employees, and any other sponsors and Prize providers shall have no liability in connection with acceptance or use of any of the Prizes awarded in the Draw. We reserve the right to disqualify any entrant and/or winner at our absolute discretion.

9. Winners may be required to participate in publicity.

10. The details of winners can be requested by writing enclosing a stamped addressed envelope to the promoter at: Marketing Department, DHL International (UK) Limited, 178-188 Great South West Road, Hounslow, Middlesex, TW4 6JS.

11. English law applies and the exclusive jurisdiction of the English Courts shall prevail.

12. All activities are undertaken at the participant’s risk and neither DHL nor Harlequins Rugby Club will be held responsible for any damage (accidental or otherwise), personal injury or loss suffered by any participants or have any other liability at all to any party as a result of this competition.

Data Protection:

Your personal details are important to us and will be used fairly, in confidence and kept secure for no longer than necessary for the herein purpose in compliance with the Data Protection Act 1998. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If at any time you wish to update or correct any personal information DHL holds about you or you no longer wish us to use the information, please write to: DHL Express Contact Centre – Customer Services Millenium House, East Midlands, Unit 5 Argosy Road, Castle Donington, Derbyshire DE74 2SA.  Tel: 08701 100 300 Email: [email protected]

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Unprecedented number of entries in our Wacky Package competition https://dhlservicepoint.co.uk/blog/index.php/2012/03/14/unprecedented-number-of-entries-in-our-wacky-package-competition/ https://dhlservicepoint.co.uk/blog/index.php/2012/03/14/unprecedented-number-of-entries-in-our-wacky-package-competition/#comments Wed, 14 Mar 2012 10:16:01 +0000 admin https://dhlservicepoint.co.uk/blog/?p=452 Continue reading ]]>

disappointed

The winner of our latest competition is announced…

It’s been another busy week on the @dhlservicepoint Twitter stream and you’ve certainly kept us on our toes with your brilliant entries.

This week we asked you what the weirdest package you’ve ever sent or received is, and with 113 entries you didn’t disappoint!

All week you’ve been tweeting us with your mad entries that have made us laugh, cringe, gasp – or all three! And we were particularly surprised to see a high number of entries about guinea pigs, teeth and various food types, including chocolate-covered ants!

Due to the high number of great entries, we decided to share our favourite top 10:

@finleypoppet: Emailed hotel to say we’d left son’s glasses. No problem we have them. Got a hearing aid instead. Must have got lost in translation! – How ironic!

@bev_metallica: A small box of guinea pig poo! No, really! (Sent to a pig on antibiotics who needed the healthy bacteria from it!) – Well you learn something new every day!

@WISHGIRL123: I’ve sent fertile chicken eggs and had live maggots sent to me for my chickens – What did the postie think of that?

@Saspidistra: This life-size cardboard dalek arrived in the post recently! – Thanks for the great photo.

@Saspidistra dalek

@_sal1978_: I once had to send our garden scarecrow by courier to my sister when she was at uni to decorate a room for a party – What was the theme to that party?

@thunderbirdsGO: I received a Nappy Cake congratulating me on my 1st child. I was 13, NOT pregnant & my parents totally freaked out! – We’re not surprised they did!

@trainsniffer: When my puppy lost her baby teeth my mother insisted I post them to her so she could put them in a scrap book – What else went in there?

@mumsiekelzof4: Some edible lollies with dead bugs inside from my sister in law. There was an ant, scorpion and maggot – What did they taste like?

@_Rachel_S: My Nan sent me a book on caring for tropical fish. I don’t own any tropical fish – Your Nan sounds great!

@Sarah_Ly1: I had my old teeth mould sent through to me recently, which I took when I had my brace when I was 13. Ewww – Gross!

And the winner is…

Although there were many fantastic entries, there was one clear winner that shocked us, scared us and made us laugh:

@For_Kate: Last year I received a packet of dried shrimp & a spanner with a note saying: “Thank you sweetheart” * scared face *

Congratulations Katie, you’ve bagged yourself £100 in High Street vouchers.

Thank you to everyone who entered. Keep an eye out for more great competitions coming your way soon.

Follow us on Twitter @dhlservicepoint

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eBay SMEs on the up https://dhlservicepoint.co.uk/blog/index.php/2010/09/06/ebay-smes-on-the-up/ https://dhlservicepoint.co.uk/blog/index.php/2010/09/06/ebay-smes-on-the-up/#comments Mon, 06 Sep 2010 20:05:25 +0000 DHL Servicepoint https://dhlservicepoint.co.uk/blog/?p=66 Continue reading ]]>

Last week The Guardian reported that the number of eBay traders who are turning over £1m per annum has almost doubled in the past year.

According to eBay data, 127 of these companies are expected to achieve a turnover of at least £1m during 2010 compared with only 66 in 2009.

Proof that despite the challenging business environment of the past 12 months, the online start-up and SME (small and medium size enterprises) community are successfully running and growing profit making companies.

Jody Ford, an eBay director, was quoted as saying: “The success of these million pound businesses should encourage all entrepreneurs, from those with a long-standing business plan to graduates or school leavers with a great idea, as it shows that if you have a good business model and understand the demands of your customers you can be an overnight success.”

The key point here being understanding customer demands as this, along with providing outstanding customer service, contributes to a company’s all important unique selling point (USP).  For example, online-only retailers without the traditional shop front their customers can visit and make purchases from must ensure their website shop front is just as accessible and user-friendly and that items purchased are sent promptly and safely.

Which is where DHL Servicepoint can, and does, help.  We provide our hassle-free, cost-effective, secure delivery service to thousands of small businesses like those trading on eBay.  They simply follow our three step – pick, pack and pay – process and then leave the rest to us, www.DHLservicepoint.co.uk

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The Growing Business Awards https://dhlservicepoint.co.uk/blog/index.php/2010/08/18/the-growing-business-awards/ https://dhlservicepoint.co.uk/blog/index.php/2010/08/18/the-growing-business-awards/#comments Wed, 18 Aug 2010 12:27:45 +0000 DHL Servicepoint https://dhlservicepoint.co.uk/blog/?p=49 Continue reading ]]>

Are you an up-and-coming growing business?  Do you have a new product or technological innovation you’d like to shout about?  Are your customer service and/or people management processes second to none?  Or perhaps you are proud of your green credentials and keen to share them with others?

If so, The Growing Business Awards is waiting to hear from you: http://gba.realbusiness.co.uk/

Launched in 1999, The Growing Business Awards have been recognising entrepreneurship for more than ten years with the support of the Confederation of British Industry (CBI) and Real Business magazine.

The deadline for entries is Friday 17 September 2010 and the awards ceremony will take place on Thursday 25 November 2010 at the London Marriott Hotel in Grosvenor Square with a keynote address from CBI director-general Richard Lambert.

Last year’s winners included Graze.com (New Product of the Year), Business Stream (The People and Performance Award), Chemist Direct (Young Company of the Year) and LOVEFiLM (Company of the Year).

Why not go for it and don’t forget to send your postal entry via DHL Servicepoint for a quick and easy, guaranteed delivery that you can track from start to finish.  Just pick your nearest DHL Servicepoint, pack your parcel when you get there and pay: https://dhlservicepoint.co.uk/howto.htm

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